What is the procedure for making a consumer complaint?
- Unit：General Affairs Department,Penghu County Government
- category：Economic Affairs
- 1、First complaint： County Government Consumer Service Center (for the first complaint) Address：Economic Affairs Bureau Telephone：9266266 Consumer hotline：1950 Consumer may file a complaint concerning a business product or service consumption dispute with the County Government Consumer Service Center. 2、Second complaint： County Consumer Ombudsman Officer will process the second complaint (if the first complaint is not property processed) Address： County Consumer Ombudsman Officer Telephone：9274400 Ext. 204 Fax：9279907 3、Mediation： Consumer Dispute Mediation Commission. Mediation is available if the first and the second complaints are not properly processed. Address：County Government Administration Office Telephone：9274400 Ext. 207 Fax：9279907 The complaints mentioned above must be made in writing; the processing agency provides standard forms free of charge.